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Wholesale Clothing: Avamoda Fashion from Spain
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Customer Service


PRICES

Prices shown on our website are wholesale prices quoted ex-works, and do not include actual shipping costs from Spain and any local customs import duties or taxes at the point of destination. We ship worldwide from Spain and have no control over these fees as each country has its own laws and regulations.

Please contact your local customs office, clearing agents or transport company for more information regarding these charges. The customer is responsible to ensure that the goods are cleared through customs in the country of destination, and will be liable for any charges resulting from the non-compliance with their local customs formalities.

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CURRENCY

Our main currency is the Euro, and the final amount you will be charged will also be in Euros, although while viewing the products and making your order we can offer you the option of seeing all the prices in either U.S.Dollars or British Pounds by clicking on their respective flags.

You may complete your entire transaction in your desired currency until the time of payment, at which point you will be informed the equivalent amount that you will be charged in Euros, based upon the current exchange rates.

However, please note that depending upon the actual exchange rate used by your credit card company or your bank there may be a slight variation in the final amount charged in your local currency due to exchange rate fluctuations.

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MINIMUM ORDERS

The minimum order amount is Euros 300, or the equivalent amount in your chosen currency.

If you are making your order in either U.S.Dollars or British Pounds, you will be able to see the Euro amount in your shopping cart simply by clicking on the Euro flag.

We do not have a minimum quantity per item. You may choose whatever quantities, colours or sizes per style that you wish.

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OUT OF STOCK ITEMS

Due to our styles being constantly updated, certain styles or colours may occasionally become out of stock between the time your order is placed and it is processed.

When we begin processing your order we will contact you if any styles or colours are out of stock so that you can inform us how you wish to proceed.

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SHIPPING
Shipping Method
We always do our best to obtain the most reliable and cost-effective shipping method for our customers. Although the actual shipping method depends on the size of the order, our normal Shipping Methods are:

Europe

Small-Medium Orders: Air Parcel Post
Medium-Large Orders: Road Transport

Worldwide (outside of Europe)

Small-Medium Orders: Federal Express International Express Courier
Medium-Large Orders: Air-Freight (either up to your local airport or delivered to your premises)

If you have any other preference or would like to arrange the transport yourself, please contact us once your order is confirmed and we will gladly follow your shipping instructions.
 
Shipping Charges

At Checkout, we will charge you an estimated cost for shipping. Once your order is packed and ready for shipment, we will weigh and measure it and calculate the exact shipping charges and adjust the shipping provision accordingly.

If the actual shipping charges are less than the shipping provision, we will refund you the difference in shipping charges.

On the other hand, if the actual shipping charges are more than the shipping provision, we will contact you so you can supply us with a further method of payment for the difference in shipping charges. We will ship your order as soon as any difference for shipping charges is received.

Orders which are cancelled or refused before shipment or before delivery will incur a restocking fee of 25% of the value of the order. If, for any reason, your order is not able to be delivered and as a result is returned to us, we reserve the right to also charge any re-shipping costs.

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PAYMENT

At Checkout, you may choose one of three payment methods:

1. Pay by Credit Card Securely On-Line

We accept secure on-line payments by credit card using Visa, MasterCard or Visa Electron through our new Verified by Visa payment gateway system with ServiRed.

Verified by Visa is a new service that lets you shop online with added confidence.

Through a simple checkout process, Verified by Visa confirms your identity when you make purchases at participating online stores. It's convenient, and it works with your existing Visa card.

Plus, Verified by Visa is easy to use. You register your card just once, and create your own password. Then, when you make purchases at participating online stores, a Verified by Visa window will appear. Simply enter your password and click submit. Your identity is verified and the purchase is secure.

To activate Verified by Visa in your Visa card, or to learn more, contact the financial institution that issued your Visa card or visit visa.com/verified.

2.  Pay by PayPal Paypal

You can pay securely directly on PayPal using your existing PayPal account. If you do not have a PayPal account, you may still opt to pay with any other Credit Card without having to register for a new PayPal account.

3. Pay by International Bank Transfer

Payment may also be made direct by international bank transfer.

We will contact you with further details once your order is confirmed.

We will begin processing your order as soon as payment is received.


We reserve the right not to accept or process any order for any reason at our sole discretion. If we do not accept your order and payment has already been made, we will notify you and refund you in full immediately.

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INVOICING
An invoice for the goods plus actual freight will be issued as soon as the goods are shipped and will be sent to you by e-mail.

Please ensure to fill in your Company Name and Tax Id. (VAT) number when registering. This is obligatory for all sales within the European Union. If a valid European Tax Id. (VAT) number is not provided we are obliged to charge a sales tax of 16%.

If there is anything specific that you need shown on the invoice for your customs or any other formalities, please let us know and we will gladly oblige.
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RETURNS AND REFUNDS POLICY

We only accept returns in the case of manufacturers’ defects or if any item has been incorrectly supplied by us. 

We must be notified of any returns within 7 days of your receipt of the goods, stating the reason and requesting our authorisation. Returns will only be accepted with our written authorisation. Once we authorise the return, the goods must be shipped back to us within another 7 days.

Upon receipt and inspection of the returned merchandise we will refund the full value of the goods at the discretion of the company management either directly to your credit card, your PayPal account or by international bank transfer, depending upon the original method of payment. If you prefer to have a store credit, it will be applied to your next order. Shipping charges are not refundable.

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Order on the website or contact us for a personalised wholesale clothing service Tel: +34 93 675 6063 ** E-mail: info@avamoda.com
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Home :: Wholesale Clothing :: Customer Service :: FAQ :: About Us :: Contact Us

Thank you for visiting Avamoda Fashion from Spain, your wholesale clothing distributor of the very latest Spanish fashion. We offer the hottest wholesale women’s clothing, wholesale apparel, wholesale clubwear and wholesale junior clothing. As an online clothing wholesaler we can offer the most up-to-date range of wholesale tank tops, wholesale halter tops, strappy tops as well as wholesale dresses, pants and wholesale skirts.

© 2010 Avamoda Fashion S.L. All Rights Reserved.